Second out of the three Punk Rock Safety Rockstars on Counter-Errorism, Ron Gantt shares a tool/idea for asking better questions. Try to get into the habit of changing your questions to look outside the individual, not at the individual. Instead of asking, "Why did the person do it this way?" We ask, "What makes doing that difficult?"
"So, did we fix it?" Ron, Ken, and James chat about trust and how that effects decision making. Sharp end decisions WILL be made, as leadership, do you want to be part of those decisions and if so, how much?
"Flips the script away from human frailty to human expertise"
"People are routinely overcoming challenges, difficulties, pressures, dilemmas; they're dealing with that all of the time, and they do it so well, they hide it - that's Dave Woods' Law of Fluency."
"Eventually, expertise is going to break down under certain pressures..."
"...the pressures or dilemmas are going to overwhelm that expertise, so how can we support people to leverage that expertise in a more effective way in those situations?"
So, how come you don't know Ron Gantt, yet?
Education:
Ph.D. Industrial and Systems Engineering, The Ohio State University
M.Eng Safety Engineering & Management, University of Alabama at Birmingham
contact him: rongantt@hotmail.com
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