Counter Errorism

Counter-Errorism - Episode 2 - Ben Goodheart

Episode Summary

Life is a lot of shutting up and learning how to ask questions better. Ben is here to challenge all of us with an open heart and two open ears. We continue our journey of discovering things that organizations have tried that actually work to improve human and organizational performance. (Heads up for little ears on the language in this episode.)

Episode Notes

Structured learning (aka Story learning - asking questions) is an amazing way to share with others different perspectives from the same event or point of time.

Simplified and not overly-complicated example of story learning:

  1. Get everyone who had anything to do with the "event" in the same room.
  2. Ask: Hey lead person that seems to have made a mistake of some kind. Can you walk us through the story from beginning to end, if you don't mind sharing? 
  3. Sit back and be amazed.

An element of irony is in the background of this episode - Ken IS here (there is at least one random cough) with Ben and James and he is showing James how to STFU when Ben is dropping some serious wisdom. 

Ben Goodheart (Punk Rock Safety Podcast co-host, and Founder/Primary Consultant of Magpie Human Systems) shares a true GPS story of a pilot managing a challenge and how structured learning opened eyes to what actually happened.

[Because it came up, in case you are very curious and want to follow up on the "Stoics" and "Marcus Aurelius" click here (and you're kind of a nerd if you do this)... as a matter of fact, you're probably a nerd if you're actually reading this right now... however, no worries, nerds rule the world my friend!!!]

In the end of this episode, Ben reminds us that operationalizing curiosity is about learning how to ask questions better and certainty is the enemy of...

Ken and James have a couple dozen people they would like to thank, starting with their families and the CHOL Superstars they frequently meet with to challenge, support, and improve ourselves. These following people are the amazing CHOL Superstar crew that regularly show us love, support, and help out when needed. We HIGHLY recommend their talents, and you can consider yourself lucky to know any of them! Please find them on LinkedIn and connect with these game-changers: